OHSU

Telephone Doctor

The CWE Center offers FREE customer service training through Telephone Doctor. Telephone Doctor is a series of web-based courses that cover a variety of key customer service skills. While much of the content is focused on customer service over the phone, the skills learned are useful in other types of customer interactions.

How to Access

Telephone Doctor training courses require manager referral. Managers or manager designee log into the training site as administrators and add employees as users. Once a user account is set up, the courses can be taken from any computer with web access, at any time. To establish a Telephone Doctor administrator account in your work area, complete this form

User Access

If you have been assigned Telephone Doctor training, go to the Telephone Doctor site and enter your OHSU e-mail address (as your username) and the password your administrator provided you.

Need Assistance?

For questions about access or courses, contact the CWE Center at 503 418-0273 or .

For technical support, call toll-free 800 882-9911 or .

Technical support hours are Mon. - Fri., 8 a.m. - 5 p.m. Central time.