Do you give appropriate eye contact? Are you clear about the purpose of your communication? Do you consider how others might react to your communication? By participating in this highly engaging course, you will learn the key components that underline effective communication. Attention will be given to the disconnects that occur in communication as well as what happens when we stop listening to one another. Tips and tools will be provided that you will be able to apply back on the job and with your work teams.
- Identifying personal strengths and weaknesses regarding communication
- Understand the Ladder of Inference concept
- Understand communication disconnects and gain skills in order to work towards creating connection
- Active Listening