OHSU

Communication in the Workplace

Do you give appropriate eye contact? Are you clear about the purpose of your communication?  Do you consider how others might react to your communication? By participating in this highly engaging course, you will learn the key components that underline effective communication. Attention will be given to the disconnects that occur in communication as well as what happens when we stop listening to one another. Tips and tools will be provided that you will be able to apply back on the job and with your work teams.

Topics Covered

  • Identifying personal strengths and weaknesses regarding communication
  • Understand the Ladder of Inference concept
  • Understand communication disconnects and gain skills in order to work towards creating connection
  • Active Listening

View upcoming dates and register in TrainingForce

who should attend?

  • Employees interested in engaging in effective communication in the workplace.
  • Employees who are seeking new tools to assist in creating a positive workplace environment.
  • This course is designed for and available to individual contributor employees (non-managers). 

How will you benefit?

  • Define key components of workplace communication
  • Understand communication disconnects and gain skills in order to work towards creating connection
  • Practice active listening in order to improve interpersonal skills

What participants are saying!

  • "I was surprised at how much we learned in just 3 hours!"
  • "Being able to name some of the common communication disconnects and more importantly, how to get over, around and through them to a point of understanding. The information I learned in today's class helped me to navigate two difficult personal conversations I had at lunch. I am very grateful!"
  • "Everything in the colorful workbook was helpful. Inner-table discussions were insightful."