This final class of the 3-part conflict management series ties all the classes together by connecting elements of conflict and completing the practice of skills needed to use the 5 Steps to Resolution effectively. Participants will focus primarily on identifying the underlying needs that drive our conflict behavior, and reframing the conflict and the conversation to open constructive and transformative possibilities. Material will be explored through reflection, group work and role playing.
- Connect the Elements of Conflict
- Identify Hidden Conflict "Drivers"
- Craft an Umbrella Statement
- Five Steps to Resolution