OHSU

Transforming Conflict

This final class of the 3-part conflict management series ties all the classes together by connecting elements of conflict and completing the practice of skills needed to use the 5 Steps to Resolution effectively. Participants will focus primarily on identifying the underlying needs that drive our conflict behavior, and reframing the conflict and the conversation to open constructive and transformative possibilities. Material will be explored through reflection, group work and role playing.

Topics Covered

  • Connect the Elements of Conflict
  • Identify Hidden Conflict "Drivers"
  • Perspective-taking
  • Craft an Umbrella Statement
  • Five Steps to Resolution

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Who should attend?

  • Those who want to deepen their understanding and skill in managing conflict in the workplace.
  • Employees who want to restore, improve or transform interactions and relationships with courageous listening.
  • This course is open to individual contributors and managers of AFSCME-represented employees.

How will I benefit?

  • Identify the needs that are driving our behaviors in conflict, opening the door to many options for solutions.
  • Learn how to reframe conflict and access its most beneficial potential.
  • Observe and practice communicating effectively in a conflict situation.
  • Restore, improve or transform interactions and relationships with the power of listening.

What participants are saying:

  • "Class materials can be applied many times to many circumstances. The group exercises are great; they get everyone talking to each other. I like to think these classes are not only helping us as individuals, but the variety of staff in one class also builds teamwork for OHSU as a whole."
  • "I liked the emphasis on the origins of conflict: someone isn't getting their needs met."
  • "I valued seeing commonalities in conflicts, and how stepping back and changing our thinking has the potential for a breakthrough affect."