The Nature of Conflict

Conflict is a natural, normal and inevitable feature of the workplace. Although differences and tensions will occur, the outcome can be positive or negative, constructive or destructive. This course will unpack and examine our experiences of conflict, revealing conditions beyond our awareness that shape our behavior and cause conflicts to escalate. The class will also provide you with strategies for addressing conflicts effectively right from the start. You will learn to identify your own conflict triggers, understand and manage your responses, and put into practice proven tools for conflict management. This interactive course is the first in a 3-part Conflict Management series, laying the foundation for further and deeper skills practice.  It's a pre-requisite for Building Conflict Competence and Transforming Conflict courses.

Topics Covered

• The Experience of Conflict
• Instinctual Conditions and Common Responses
• Re-thinking Conflict
• Five Steps to Resolving Conflict

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Who Should Attend?

• Employees interested in learning how to manage conflicts and restore relationships at work.
• Employees who are seeking new tools to self-manage while addressing others.
• This course is designed for and available to individual contributor employees (non-managers).  

How will you benefit?

• Re-examine the nature of conflict and how to recognize its constructive potentials.
• Understand your own instinctual reaction to conflict, how it can work against you and how to manage it.
• Adopt practical tools for effectively addressing a difficult matter with a co-worker.
• Learn and practice five steps for resolving conflicts and restoring relationships.

What employees are saying:

"I just wanted to say what an amazing class. I found numerous personal and professional situations immediately where I was recalling specific suggestions you made. Thanks so much for sharing your knowledge!"