Conflict is a natural, normal and inevitable feature of the workplace. Depending largely on how we approach it, the results of tensions or confrontations can be positive or negative. This course will unpack and examine our experiences of conflict, revealing conditions beyond our awareness that shape our behavior and cause conflicts to escalate.The class will also provide you with strategies for addressing conflicts effectively right from the start.This interactive course is the first in a 3-part conflict management series, laying the foundation for further and deeper skills practice in Building Conflict Competence and Transforming Conflict.
- The Experience of Conflict
- Instinctual Conditions and Common Responses
- Re-thinking Conflict
- Crafting a Hearable Message
- Five Steps to Resolving Conflict