The Nature of Conflict

Conflict is a natural, normal and inevitable feature of the workplace. Depending largely on how we approach it, the results of tensions or confrontations can be positive or negative. This course will unpack and examine our experiences of conflict, revealing conditions beyond our awareness that shape our behavior and cause conflicts to escalate.The class will also provide you with strategies for addressing conflicts effectively right from the start.This interactive course is the first in a 3-part conflict management series, laying the foundation for further and deeper skills practice in Building Conflict Competence and Transforming Conflict.

Topics Covered

  • The Experience of Conflict
  • Instinctual Conditions and Common Responses
  • Re-thinking Conflict
  • Crafting a Hearable Message
  • Five Steps to Resolving Conflict

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Who Should Attend?

  • Employees interested in approaching conflict effectively and maximize workplace relationships.
  • Employees who are seeking new tools to self-manage and address others with a concern.
  • This course is open to individual contributors and managers of AFSCME-represented employees.  

How will you benefit?

  • Re-examine the nature of conflict and how to tap into its constructive potentials.
  • Understand your own instinctual reaction to conflict, how it can work against you and how to manage it.
  • Adopt practical tools for effectively addressing a difficult matter with a coworker.
  • Learn five steps for resolving conflicts and restoring relationships.

What employees are saying:

  • "The group dynamic was great and the conversation and interactions were wonderful.  People felt comfortable to share their experiences, and working with real life examples was helpful."
  • "I value the practical information that made me think differently about conflict."
  • "The practicality and applicability of concepts taught was very valuable."
  • "I'm already crafting better responses to potential conflict situations since yesterday's class and sharing these tips with others in our group with similar issues regarding conflicts."