The Nature of Conflict
Conflict is a natural, normal and inevitable feature of the workplace. Although differences and tensions will occur, the outcome can be positive or negative, constructive or destructive. This course will unpack and examine our experiences of conflict, revealing conditions beyond our awareness that shape our behavior and cause conflicts to escalate. The class will also provide you with strategies for addressing conflicts effectively right from the start. You will learn to identify your own conflict triggers, understand and manage your responses, and put into practice proven tools for conflict management. This interactive course is the first in a 3-part Conflict Management series, laying the foundation for further and deeper skills practice. It's a pre-requisite for Building Conflict Competence and Transforming Conflict courses.
- The Experience of Conflict
- Instinctual Conditions and Common Responses
- Re-thinking Conflict
- Five Steps to Resolving Conflict