Building Conflict Competence

Prerequisite: must complete 'The Nature of Conflict' class prior to registration.

In this course you will learn to identify your own individual conflict style and how it impacts your relationship at work. You will also learn how to divide a conflict into three manageable parts, build accountability, and establish conflict partnership pathways to effectively deal with conflicting issues.

Topics Covered

• Individual Conflict Styles
• The Penguin Principle
• Levels of Satisfaction
• Breaking the Cycle
• Active Listening

View upcoming dates and register in TrainingForce

Who Should Attend?

• Employees who have completed 'The Nature of Conflict' class
• Those who want to deepen their understanding and skill in dealing with conflict in the workplace

how will I benefit?

• Learn to identify your own conflict style and how it impacts your relationships at work.
• Learn to deal with difficult personalities.
• Learn how to manage conflict by breaking it down to manageable parts.
• Learn how to use language and skill that invites collaboration.