Building Conflict Competence

This class moves us into the challenging role of listener in a conflict situation. You will explore the impact you can have by simply hearing, acknowledging and attempting to understand someone with whom you disagree. You will examine habits that prevent listening and will learn simple and useful strategies for doing so effectively. The Five Steps to Resolution will be integrated into learning.

Topics Covered

  • The Hearable Message
  • The Impact of Listening
  • Listening Blocks
  • 3 Strategies: E.A.Q.
  • Non-judgmental Listening
  • The Five Steps to Resolution

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