Classes & Resources


Conflict management classes engage employees with new concepts and tools through instructor and peer interaction, role playing, and immediate feedback. Classes typically run 3 hours and are available at no cost to front-line employees and managers of AFSCME-represented employees.

The Nature of Conflict
Building Conflict Competence
Transforming Conflict 
Understanding Cultural Differences
Cross-Generational Communication
Handling High Conflict Behaviors 
Communicating for Team Success
5 Strategies for Tough Situations
52 Tips for Managing Conflict  

Online Training

Unable to attend classes? Check out these staff picks below. At, learn from the experts through easy-to-scan video tutorials.

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Individual Coaching

Conflict Management Coaching