OHSU

Other Resources

Web Resources

Mediate.com
A mediation web site and mediator directory

Conflict Resolution in the Workplace
An overview of Portland State University's certificate program

Recommended Reading

 

Workplace Conflict:

Cloke, K. and Goldsmith, J. Resolving Conflicts at Work: A Complete Guide For Everyone On the Job. San Francisco: Jossey Bass, 2000.

Costantino, C. A., and Merchant, C. S. Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations. San Francisco: Jossey Bass, 1996.

Dana, D. Conflict Resolution: Mediation Tools for Everyday Worklife. McGraw-Hill, 2001

Fisher, R., Ury, W. and Patton, B. Getting to Yes, Negotiating Agreements Without Giving In. Penguin Books, 1991.

Mayer, B. The Dynamics of Conflict Resolution, A Practitioners Guide. San Francisco: Jossey Bass, 2000.

McDermott, E. P. with Berkeley, A. E. Alternative Dispute Resolution in the Workplace: Concepts and Techniques for Human Resource Executives and their Counsel. Westport: Quorum Books, 1996.

Slaikeu, K. A., and Hasson, R. H. Controlling the Costs of Conflict: How to Design a System for Your Organization. San Francisco: Jossey Bass, 1998.

Ury, W. L., Brett, J. M., and Goldberg, S. B. Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict. San Francisco: Jossey Bass, 1988.

Ury, W. Getting Past No: Negotiating Your Way From Confrontation to Cooperation. Bantam Books, 1993.

Weinstein, R. J. Mediation in the Workplace, A Guide for Training, Practice and Administration. Quorum Books, 2000.

 

Interpersonal Conflict:

Cloke, K. and Goldsmith, J. Resolving Conflicts at Work: A Complete Guide For Everyone On the Job. San Francisco: Jossey Bass, 2000.

Crum, T. The Magic of Conflict. New York: Simon and Schuster, 1978.

Dana, D. Conflict Resolution: Mediation Tools for Everyday Worklife. McGraw-Hill, 2001

Eisaguire, L. The Power of a Good Fight. Indianapolis: Alpha Books, 2002.

Fisher, R., Ury, W. and Patton, B. Getting to Yes, Negotiating Agreements Without Giving In. Penguin Books, 1991.

Levine, S. Getting to Resolution. New York: Berret Kohler, 1998

Mindell, A. Sitting in the Fire. Portland: Lao Tse Press, 1995

Rosenberg, M. Nonviolent Communication. Encinitas: Puddle Dancer Press, 1999

Ury, W. Getting Past No: Negotiating Your Way From Confrontation to Cooperation. Bantam Books, 1993.

Weeks, D. The Eight Essential Steps to Conflict Resolution. New York: Tarcher/Putnam, 1992