Conflict management is the principle that all conflicts cannot necessarily be resolved, but learning how to manage conflicts can decrease the odds of non-productive escalation. Conflict management is the process of identifying and addressing differences that if left alone would affect our work relationships and organizational goals. Effective conflict management skills prevent these differences from becoming destructive. Therefore, learning to manage conflict is integral to a high-performance team.
Why is Conflict Management Education a focus area for the CWE Center?
Conflict management education provides in-depth analysis and strategies behind conflicts that occur every day. Because these conflicts happen to us all so frequently, it is important for us to learn the what, why, when and how to handle differences before they grow into a larger problem and adversely affect our work lives here at OHSU.
Benefits of Conflict Management Education
- Increased productivity and higher comfort levels within the workplace
- Improved communication skills
- Improved work relationships