Local Consumers Give OHSU Hospital High Marks

10/08/99    Portland, Ore.

Portlanders place OHSU Hospital at the top of their list when it comes to health care. That's according to the 1999 Consumer Choice Awards issued by the National Research Corporation. This year, OHSU Hospital is one of 126 health care facilities in 101 cities honored for its high quality of care and positive image in the community.

In a mail survey of Portland-area residents, both OHSU Hospital and Providence St. Vincent Medical Center were named "preferred" hospitals in the region. Specifically, respondents were asked to name the health care facilities in their area with the best doctors, nurses, reputation and overall quality. Results of the survey are published in the Oct. 4 issue of Modern Healthcare.

"I believe the study results reflect the continued high level of customer service at OHSU," said Timothy Goldfarb, director of the OHSU Health Care System. "It shows that the doctors, nurses and other staff members in the hospital never lose sight of our real focus, our patients."

The national survey is the largest and most comprehensive of its kind. Responses were obtained from 170,000 households in the contiguous 48 states and the District of Columbia. Winners were named based on individual responses in metropolitan areas surrounding the hospitals. The study has a margin of error of + or - 0.2 percent at the national level. Co-winners were named when scores fell within the statistical margin of error for a given market. National Research Corporation, based in Lincoln, Neb., is a recognized leader in health care performance measurement.