Office of Program Evaluation and Research

2009 NIRS Reporting System

Consumer Satisfaction Items

 

Consumer Satisfaction Resources:
Below you will find publications available for use when collecting Consumer Satisfaction Data. Please choose the PDF file if you don't need to make edits to the document. The Publisher and Word documents are available if you need to customize these files for your organization's use.

Postcards
	Training	Publisher	PDF
	Presentation	Publisher	PDF
	Services	Publisher	PDF
	Techinical Assistance	Publisher	PDF
Handouts
	Training	Word	PDF
	Presentation	Word	PDF
	Services	Word	PDF
	Technical Assistance	Word	PDF

 

The NIRS data entry screen uses the intuitive label of "customer;" however, data entered here will be displayed in standard reports with the actual ADD designation of "consumer."

Consumers are:

"The customer to whom a service or product is designed for and delivered to"  

Therefore, your trainees are consumers.  

There is one customer satisfaction question per core function (except research)

Customer responses are limited to:

• Highly satisfied

• Satisfied

• Satisfied somewhat

• Not at all satisfied
   
   The satisfaction questions for each core function are:

 

• Interdisciplinary Pre-Service Preparation and Continuing Education
  Which of the following best reflects your level of satisfaction with the knowledge and skills gained from the training (Circle one please)?

• Community Services: Training and TA
  Which of the following best reflects your level of satisfaction with the training and/or technical assistance received (Circle one please)?

• Community Services: Direct Services & Demonstration Projects
  Which of the following best reflects your level of satisfaction with the services received (Circle one please)?

• OIDD modified Community Services Training and TA item:
  How satisfied are you with the quality of this [training, or services received, or workshop, etc.]?

• Information Dissemination
  Having used       (title of publication)    , which of the following best reflects your level of satisfaction with the quality of this product (Circle one please)?

• OIDD modified Information Dissemination item:
  How satisfied are you with the quality of the [product]?

You may record the total number responding to each of these options in four corresponding numeric fields.  The fields allow 9 digits without commas and entries are automatically added into a fifth "total" field below