Organization

The Office of the CIO is responsible for developing and promoting the IT strategy for OHSU, align IT strategy and tactics with OHSU business strategy and operations, establish OHSU IT architecture and technical standards, guide operations to maintain solid infrastructure, implement policies and procedures to provide world-class customer service, provide high-level oversight of projects and steward ITG’s financial operations. Download Scope of Service (pdf).

The Project Management Office (PMO) maintains project management processes, tools, techniques, and skills related to project performance. The PMO provides support for process and methodology, software tools, project support, quality assurance, and communication for customers external to ITG and within ITG. Download Scope of Service (pdf).

The Ambulatory Electronic Health Record team is responsible for the implementation and support of Epic's ambulatory systems applications. Download Scope of Service (pdf).

The Clinical Applications Training team is responsible for training and support related to the LCRWeb, PACS, and PDAccess applications. It also provides technical support—questions related to applications, clinical resources on the Intranet, classes, and one-on-one training. Download Scope of Service (pdf).

The Enterprise Electronic Health Record team is responsible for the implementation and support of Epic Systems applications. Download Scope of Service (pdf).

Healthcare Administrative Applications installs, modifies, and troubleshoots healthcare administration applications. Download Scope of Service (pdf).

The Healthcare Clinical Applications team provides business analysis, project management, application technology review and implementation, and long-term technical support to OHSU’s clinical departments. Download Scope of Service (pdf).

The Healthcare Decision Support team is responsible for the systems that create reports from the hospital's data warehouses. Download Scope of Service (pdf).

Healthcare Technical Services develops interfaces that are used to communicate patient care and patient billing information between OHSU’s health record system and hospital departments such as Radiology, Pharmacy, and Surgery, and between OHSU and affiliated partners, such as Kaiser Permanente. Download Scope of Service (pdf).

The Academic Applications team provides support for the Banner Student System and Data Warehouse. Download Scope of Service (pdf).

The Enterprise Research Applications team provides support for research applications such as Oracle Grants Accounting, Oracle Projects, eAM, Property Manager, eIRB, COIR, and InfoEd. Download Scope of Service (pdf).

The Payroll, Timekeeping, and HR Applications team provides support for Oracle, Kronos, and TTE human resources applications. 

The  Financial Supply Chain Applications team supports supply chain, core financial, and data warehouse applications.
Download Scope of Service (pdf).  

The Computer Access Administration team manages access to the OHSU network and enterprise-wide applications, utilities, and resources; resolves individual or group access security issues; and creates and administers data file shares. Download Scope of Service (pdf).

The OHSU Call Center's primary function is to answer, screen and route calls from the general public and between healthcare professionals. The Call Center provides a broad range of services to the community ranging from mission critical medical team dispatches to being stewards of call schedules and online directory information. Download Scope of Service (pdf).

Field Technical Services Zone Teams
Academic/Administrative Zone, Healthcare Zone and Off-Hill Zone
There are three FTS Zone teams: the Academic/Administrative Zone team; and the Healthcare Zone team, and the Off-Hill team. Zone teams provide repair service related to target hardware and operating systems; and coordinate Moves/Adds/Changes of target OHSU hardware and operating systems on the OHSU network. Download the Academic/Administrative Zone Scope of Service (pdf). Download the Healthcare Zone Scope of Service (pdf).

Field Technical Services Operations coordinates incoming computer and phone services (CAPS) requests evaluates client technology for use on the OHSU network, and coordinates Field Technical Service responses to emergency events such as virus attacks. Download Scope of Service (pdf).

The HelpDesk provides customer-friendly, central user access support for enterprise-wide or mission-wide information technology solutions implemented in the OHSU environment. 

The HelpDesk acts as a liaison between customers and technical staff, and responds to urgent problems involving Novell Network, mainframe applications, desktop applications and operating systems. Download Scope of Service (pdf).

IT Training is responsible for teaching desktop business applications. The IT Training team provides computer education to the OHSU community by offering instructor-led courses, interactive simulations, certification exams, and consulting services. Download Scope of Service (pdf).

Telecom Customer and Technical Services is comprised of two separate teams; The Telecom Analysts are responsible for customer support in design, programming, training and billing of phones, voice mail, call centers, and reporting; The Telecom Technicians install low voltage cabling, enabling connectivity to the OHSU phone system and data network, along with telephone repair and installation. Download Scope of Service (pdf).

Telecom Wireless Services is the central point of contact for OHSU's needs for mobile wireless communication devices. (Pagers, two-way radios, cellular phones, data phones, Vocera)  The Wireless Office provides services around device administration, diagnostics, technical support functions, operating instructions, and billing. Download Scope of Service (pdf).

Advanced Computing Center Services is a revenue-based service center, designed to provide scalable, advanced computing services that augment and supplement ITG Enterprise core services. Services include consulting, custom computing solutions, secure remote collaboration options, virtual server environments, equipment hosting or co-location, application hosting, license management, secure and public web portals, and a large suite of open source research applications.

IT Capital Construction and Planning team designs and supports the cabling infrastructure for WAN and LAN data, voice, paging, security devices, HVAC control, Coax, and video. IT Capital Construction and Planning developed OHSU's MasterFormat 2004, Division 27 Standards. These Division 27 standards replace the existing OHSU Division 16 standards. CSI Master Format 2004 is the specification-writing standard adhered to for OHSU IT Division 27 requirements for structured cabling design. This Division 27 standard outlines IT construction requirements, products, and protocols for OHSU. The incorporation of the CSI MasterFormat 2004 for OHSU IT facilitates communication amongst our architects, engineers, contractors, and suppliers. Download Scope of Service (pdf).

The Computer Operations team serves the OHSU community 24 hours a day, seven days a week, by operating mainframe computers and initiating batch processes. The team also monitors application interfaces and notifies appropriate teams for repairs and data recovery. Download Scope of Service (pdf).

The Database Administration team provides support for a variety of database platforms, including Oracle, Microsoft SQL Server, InterSystems Cache, and IBM DB2. The team also maintains enterprise-level applications, such as the Administrative Information System and the Oracle ERP Application suite. Download Scope of Service (pdf).

The Messaging Team installs, configures, modifies, and troubleshoots a variety of messaging systems at OHSU, including the email and paging systems. Download Scope of Service (pdf).

The Network Applications Engineering team is responsible for engineering and troubleshooting ITG supported desktop computer configurations and integrating Enterprise applications with the desktop and Windows Terminal Service (WTS) applications. Download Scope of Service (pdf).

The Network Infrastructure team is responsible for the architecture, deployment, maintenance, monitoring, security, and integration of the network service infrastructure that supports data, voice, video, and telemetry. Download Scope of Service (pdf).

The Network OS Engineering team maintains enterprise printing services, directory services, user home directories and shared-area servers; and analyzes current trends to anticipate growth in directory, file, and printing services. Download Scope of Service (pdf).

Northwest Access Exchange
ITG staff provides engineering support for the Northwest Access Exchange (NWAX), which is a partnership with Portland State University to exchange network traffic between public and private organizations.

The Production Control team runs large reports and production jobs, including printing, inserting, and mailing payroll checks, patient bills, and student tuition bills. Download Scope of Service (pdf).

The Systems Administration group provides support, monitoring, and maintenance for UNIX, Windows, and mainframe operating systems. Download Scope of Service (pdf).

IT Security Engineering installs, configures, modifies, and troubleshoots OHSU’s information security systems, and helps ensure that the computing environment, operations and applications comply with OHSU and HIPAA security policies. Download Scope of Service (pdf).

The Technology Management Project Management team provides project management services for the Information Technology Group’s top initiatives. Download Scope of Service (pdf).

West Campus OGI/Primate Center
The West Campus group comprises the following West Campus departments:  Technology Help Services, Field Services, Conferencing and Seminar Support, Telecommunications, Infrastructure Design for Capital Construction, Network Engineering and Security, and Data Center Operations. Download Scope of Service (pdf).

Portland Research and Education Network
ITG staff provides engineering support for the Portland Research and Education Network (PREN), which is a partnership with Portland State University to provide Internet II connectivity and access.