Hospitals & Health Networks' 2001 Most Wired Survey

Fact Sheet

Description:
Hospitals & Health Networks' third annual Most Wired is a collaboration between H&HN, Deloitte Consulting and McKessonHBOC to name the 100 Most Wired hospitals and health systems. The 100 Most Wired are named based on responses to an eight-page survey. This program also honors innovation in the use of online technologies through the Innovator Awards, which are based on the submittals of 10-page essays judged by an expert panel.

Goals:

• Examine how health care organizations use online technologies to serve key constituents,
• Measure how the use of online technologies changes from year to year, and
• Create a benchmark group that CIOs can use to determine best practices.

Responses:
283 Most Wired surveys were completed by organizations representing 1,177 hospitals 35 Innovator Award applications

Award Process:
Hospitals & Health Networks, Deloitte Consulting and McKessonHBOC developed a survey of the nation's hospitals and health systems on their use of Internet-based technologies to connect with five key constituency groups:

• Patients
• Doctors and nurses
• Employees
• Suppliers
• Health plans

Most Wired Surveys and Innovator Award applications were mailed directly to every hospital in the nation. There was also a Web site where the survey could be completed online and the project was publicized in a variety of vehicles, including Hospitals & Health Networks, AHA News, AHA News Now, and HIMSS News.

Key Findings:

• Most Wired hospitals and health systems have better control of expenses, higher productivity and more efficient utilization management
• Most Wired have significantly higher credit ratings than the rest of the nation's hospitals
• The Most Wired provided more Internet-based services for doctors and nurses, patients and employees
• The e-commerce gap between the Most Wired and the less wired opened in the cutting-edge uses of the Internet to connect with patients for disease management