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Year 2002 Library Survey Results

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  • Abstract

    The purpose of the 2002 Library survey was to evaluate current resources and services and assess future information needs of the Oregon Health & Science University (OHSU) community. The survey was posted throughout May on the OHSU Library Website. About 8% of current faculty, students and staff responded (1,098/13,930).

    The World Wide Web was considered the most important source of information, followed closely by the Marquam Hill and West Campus libraries. On a weekly basis, respondents used library resources via their office or home computers more often than they visited the library in person. The top four reasons for visiting the library were to locate a journal article, photocopy materials, locate a book or video and study.

    Respondents most commonly learned about the library from its Website. They ranked the following as the top six priorities for the OHSU library over the next two years:

    • Provide increased access to electronic journals
    • Provide free interlibrary loans to OHSU faculty, students and staff
    • Provide increased access to electronic books
    • Maintain quality of OHSU print book and journal collection
    • Purchase permanent electronic back files of core electronic journals
    • Provide seamless access to OHSU library resources among all libraries on Marquam Hill and West campus
    Most respondents were somewhat or very satisfied with overall library services and e-journals, e-books and databases resources; moderately satisfied with the print collection; and the least satisfied with off-campus access. Lack of study areas and a noisy environment were liked least and the electronic collection and helpful staff were liked the best.

    Detailed results follow with more complete information on actions taken by the library staff as a result of the feedback provided in this survey.

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    Introduction

    The 2002 Library Survey was on the OHSU Library Web site from May 1 - 31, 2002. It was announced in the May 2002 issue of OHSU Outlook and on a university-wide e-mail in early May.

    The May 2002 OHSU Library survey resulted in 1,098 responses, representing about 8% of the OHSU community (1,098 of 13,930 faculty, students and staff). Only 160 responses were received for the 2001 Library journal survey.

    The 6-fold increase in response may be because of increased interest in development of the library resources and collection and the timing of the survey in May when more students and faculty are on-campus. However, the influence of the drawing for the Borders gift certificate cannot be ignored.

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    Question 1. My role at OHSU is:

    Role at OHSU
    Number of Responses
    Percent of Total Responses
    Staff
    467
    43
    Faculty
    229
    21
    Student
    212
    19
    Post Doctoral Fellow
    62
    6
    Resident
    60
    5
    Graduate Research Assistants
    52
    5
    Other
    16
    1
    Total
    1098
    100

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    Questions 2 and 3.
    My school, division, department or institute is:
    My field of interest is:
    Data from these two questions were pooled and results are displayed in the following table.

    Unit/Field of interest
    Number of Responses
    Percent of Responses
    Clinical Sciences
    543
    41
    Basic Sciences and Institutes
    173
    16
    Nursing
    158
    14
    Dentistry
    68
    6
    CDRC
    30
    3
    School of Science & Engineering
    27
    2
    ONPRC
    15
    1
    OSU College of Pharmacy at OHSU
    12
    1
    Total
    1095
    100

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    Question 4. How important are the following sources of information for your work?

    Percentage and number of responses/question 1
    Not important
    2
    3
    4
    5
    Very important
    Internet/World Wide Web 1%
    9
    2%
    28
    6%
    72
    19%
    212
    72%
    813
    OHSU Libraries (including electronic access) 3%
    38
    5%
    56
    11%
    130
    14%
    164
    66%
    747
    Personal books, journals, files etc 3%
    31
    10%
    110
    24%
    276
    32%
    358
    31%
    355
    Departmental Resources 5%
    53
    15%
    165
    26%
    295
    31%
    353
    23%
    263
    Other libraries (academic, public, etc) 22%
    246
    23%
    262
    26%
    291
    16%
    184
    13%
    149

    Some of the libraries mentioned that were important sources of information were Casey Eye Institute Library, Veterans Administration Library, the Multnomah, Clackamas, Tigard, Wilsonville, Beaverton and Tigard Public Libraries, OSU, PSU, UO, SOU, EOU, PCC, University of Portland, Reed, Lewis and Clark Libraries, WSU and UW libraries, Library of Congress, National Library of Medicine, and Good Samaritan Hospital Library. There was a general recognition of important role of Interlibrary Loan and the network of agreements among libraries to share resources.

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    Question 5. How do you use the OHSU Libraries? Please mark the frequency for each type of use.

    Percentage and number of responses/question 1
    Never
    2
    Less often
    3
    Quarterly
    4
    Monthly
    5
    Weekly
    Use office computer to find library resources 8%
    94
    10%
    115
    13%
    145
    19%
    212
    50%
    563
    Use home computer to find library resources 26%
    289
    16%
    184
    12%
    132
    18%
    203
    28%
    318
    Visit in person 9%
    98
    19%
    218
    23%
    265
    25%
    279
    24%
    271
    Use e-mail to communicate with library 36%
    404
    35%
    398
    17%
    191
    7%
    84
    5%
    51
    Use online forms to request library services 39%
    439
    32%
    355
    16%
    182
    8%
    94
    5%
    52
    Assign library work to someone else 67%
    743
    18%
    197
    7%
    81
    5%
    61
    3%
    31
    Use telephone to communicate with library 39%
    434
    40%
    446
    14%
    153
    6%
    63
    2%
    21

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    Question 6. Why do you visit the library IN PERSON? Mark how often you do the activities listed below.

    Percentage and number of responses/question 1
    Never
    2
    Less Often
    3
    Quarterly
    4
    Monthly
    5
    Weekly
    Look for a journal article 13%
    144
    19%
    215
    27%
    294
    29%
    321
    12%
    131
    Photocopy 36%
    398
    24%
    264
    16%
    176
    13%
    147
    10%
    110
    Look for a book, video, other materials 22%
    237
    32%
    347
    25%
    278
    17%
    182
    5%
    53
    Use as place to study 49%
    534
    20%
    224
    10%
    106
    9%
    98
    12%
    132
    Use library computers to search library electronic resources 38%
    414
    26%
    285
    16%
    176
    11%
    120
    9%
    94
    Review newly received books and journals 40%
    433
    30%
    327
    14%
    154
    11%
    119
    5%
    60
    Use library computers for word processing, e-mail, etc. 63%
    694
    15%
    166
    6%
    66
    6%
    63
    10%
    108
    Browse the collection 43%
    470
    28%
    301
    17%
    188
    8%
    89
    4%
    39
    Consult library staff 34%
    376
    41%
    456
    15%
    168
    7%
    72
    2%
    27
    Meeting place 61%
    656
    24%
    257
    8%
    87
    5%
    54
    2%
    25

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    Question 7. How do you get information about library services and resources? Check all that apply.

    Number of responses Percentage of Responses

    Visit OHSU Library Web site

    936

    84
    Campus-wide e-mail 513 46
    Library e-mail alert service 312 28
    Colleague 298 27
    OHSU Outlook 229 21
    What's New 95 9
    Computer Fair 85 8
    STAT 73 7
    Library classes 65 6

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    Question 8. What are your TOP priorities for the Library during the next two years? Check up to five (5) of the priorities listed below.

    Number of Responses Percentage of Response
    Provide free interlibrary loans to OHSU faculty, students and staff 530 48
    Provide increased access to electronic books 521 47
    Maintain quality of OHSU print book and journal collection 445 40
    Purchase permanent electronic back files of core electronic journals 419 38
    Provide seamless access to OHSU library resources among all libraries on Marquam Hill and West campus 357 32
    Provide a quiet library work/study environment 266 24
    Provide access to digital video and images 229 21
    Provide training in using library electronic journals 205 18
    Provide training in using library/Web resources 201 18
    Preserve library materials from deterioration 188 17
    Provide additional study space 184 17
    Add more PC computers 171 15
    Provide increased library study hours 144 13
    Provide one on one library reference research consulting 113 10
    Add more Mac computers 44 4

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    Question 9. How often do you use the following libraries in person or via electronic access?

    1
    Never
    2
    Less Often
    3
    Quarterly
    4
    Monthly
    5
    Weekly
    Main Library on Marquam Hill 8%
    90
    12%
    137
    18%
    198
    19%
    211
    43%
    477
    Van Hassel (Dental Science) Library on Marquam Hill 87%
    933
    6%
    62
    1%
    12
    1%
    11
    5%
    55
    CDRC Library on Marquam Hill 77%
    823
    15%
    160
    4%
    43
    2%
    20
    2%
    21
    OGI Science & Engineering Library on West campus 87%
    925
    8%
    83
    2%
    25
    1%
    13
    2%
    22
    Isabel McDonald Library on West campus (Primate) 90%
    963
    5%
    54
    2%
    18
    2%
    22
    1%
    13
    SOU Library 95%
    1004
    3%
    33
    1%
    9
    0%
    3
    1%
    8
    EOU Library 97%
    1016
    2%
    24
    1%
    6
    0%
    1
    0%
    1
    OIT Library 96%
    1000
    3%
    33
    1%
    10
    0%
    0
    >0%
    3

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    Question 10. How satisfied are you with the OHSU System Libraries?

    1
    Not satisfied
    2
    3
    4
    5
    Very satisfied
    Library Services 1%
    8
    2%
    18
    24%
    268
    43%
    475
    30%
    332
    Library Print Collection 2%
    18
    8%
    85
    39%
    413
    39%
    417
    12%
    123
    Library Electronic books/journals/databases 1%
    11
    6%
    67
    31%
    338
    44%
    476
    18%
    192
    Access to resources from off-campus 4%
    39
    12%
    122
    39%
    404
    29%
    298
    16%
    163
    Overall Library Satisfaction Level 0%
    5
    3%
    33
    26%
    285
    50%
    542
    21%
    228

    What do you like best about the library?

    • Electronic collection
    • Friendly, helpful staff
    • Easy proximity to work place
    • Quiet place to study
    • Interlibrary loan

    What do you like least about the library?

    • Need more electronic journal, books and databases
    • Lack of quiet study areas
    • Too noisy
    • Staff not helpful
    • Off-campus access not very fast.
    • Inadequate journal and book collection

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    Library staff response to survey results

    Results of this survey were distributed to members of the Library Operations team in June 2002. Members of the team responded many individual questions and concerns at that time. All journals, books and database recommendations were forwarded to the Collection Development Committee for consideration.

  • Electronic journals. The importance of electronic resources was made clear in the question on how respondents used the library, the top 5 priorities and in what was liked best and least about the library. In August 2002, the library was told that they would not receive the budget requested. To save cutting many journals, some titles duplicated in print and electronic format were considered for print cancellation and online access only was continued.

  • Off-campus access. Nearly half of all respondents used library resources from off-campus at least monthly, but only 16% were very satisfied with off-campus access to library resources. To improve off-campus access, in the summer of 2002 we began using different hardware and software to provide off-campus access. The new system provides faster connections, and users do not have to remember usernames and passwords--only a last name and barcode is required. Also, with the new system, users at OGI have off-campus access to library resources. Though we still have occasional problems, the new system is more reliable than our old one, and we hope it better serves the needs of our users. As with all other library services, we welcome comments about off-campus access.

  • More electronic books. ACS Surgery was added in 2003. More e-books will be considered this year.

  • More individual study areas. Over 20 study carrels were added in 2002.

  • Quiet work area. An engineer has been hired to evaluate the noise problem in the library and make recommendations for improvements.

  • Improve print book and journal collection. Funds for new print books have been diverted to support the growth of the electronic collections. In 2003, more dollars will go towards strenthening the print collections.

  • Free Interlibrary loans. The Library subsidizes most costs, including copyright fees, associated with interlibrary loan. However, any direct costs from document suppliers are passed through to requestors. For the last few years, the library has requested additional funding to cover these costs ($45,000 per year) without success.

    In FY 2002, the Library obtained 8,000 documents for OHSU faculty, staff and students. Of that number, 50% were obtained at no cost to requestors from public and academic libraries in Oregon. With the merger of the Orbis and Cascade Alliance consortia this summer (see What's New article), public universities in Washington will become "free" sources for interlibrary loan. This should significantly increase the percentage of requests that can be obtained at no cost for OHSU faculty staff and students.

  • Seamless access to e-resources between Marquam Hill and West Campus. As of January 2003, OGI Class B Network has access to 97% of the ejournals open to OHSU workstations. The 200 remaining titles still need to be licensed for OGI.

  • More PCs.More PCs will be added with normal replacement of computers.
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    Contact us: Members of the OHSU Library Collection Development Committee developed and implemented this survey. For further details or discussion of results, please contact:

    Diane Carroll, PhD - Chair of the OHSU Library Collection Development Committee at carroldi@ohsu.edi or call 503 494-6659

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