Learning Portal

Getting Help

This page provides information on getting registration or specific class assistance. Please examine the support options below.

Using TrainingForce

How to use the TrainingForce class registration system: How-to PDF Guide
For technical log in problems with TrainingForce, please call: (503) 494-4560

Epic Class Descriptions

About EpicCare Training

Class Help

There are many programs that provide classes at OHSU. Class specific questions should be directed to the appropriate group.

  Organizational Effectiveness : 503-494-8185
Cadence – Scheduling & EARL (Epic Authorization & Referral Log)

Service Excellence Training
  Healthcare Operations Support Team: 503-494-5676
Prelude – Initial Billing Data
Resolute – Professional Billing through UMG
  Dian Zumwalt: 503-494-0608
Epic Hospital Billing
  Jae Hines: 503-494-5044

Financial Training: Financial Management (FM) and Financial Systems (FS)
Financial Support & Education: 503-494-4524 fse@ohsu.edu

Classroom Locations (Campus Map)

Additional In-Patient Epic Class Locations

BICC – Library Building (on hill) - # 17 on the campus map
BICC, also known as the Library, is located west of the Hatfield Research Center on Sam Jackson Park Rd. From the Admitting and Information desk on the 9th floor of OHSU Hospital, follow the
corridor that goes toward the Hatfield Café. Continue walking and exit through the doors to your right just past the Café. The BICC is the first building on your left. Upon entering BICC at street level, you are on the second floor. Go down one floor. If you come down the stairs, rooms 120,121,122 are in the gallery to the right of the stairwell. Room 104 is to your left
from the stairwell.
NEW! The BICC now has a lactation room.
Location: BICC 105 (Mailroom)
Facilities: Armchair; privacy screen; “Do Not Disturb” door tag.
Accessibility: Users may request a key from the Library Circulation Desk.
Users: the room is available for both OHSU and non-OHSU users. Please refer any inquiries to the Circ Desk in the library on the 3rd floor of the BICC Building.
BTE – Building Twenty Eight (on hill) - # 28 on the campus map
The BTE is located on SW Veterans' rd between the CDRC and Campus Services Building. It is across the street from the back side of Doernbecher's 10th floor. As you exit the back of DCH, BTE is the white building slightly ahead and to your right. The training room is on your left as you enter through the front doors.
MSB – Market Square Building (off hill) For Resolute Training
Located off-campus at 1515 SW Fifth Avenue - between Market and Clay. Take the OHSU Shuttle to the Market Square Building. Take the elevators to the ninth floor. Once you exit the elevator go left, then left again down the first corridor. MSB 932 is on the left toward the end of this corridor.
UMG – University Medical Group (off hill)
Bus direction to class:To find your way to UMG training room for the 9:00am class. If you are coming from OHSU via bus: Get off the bus in front of Macy dept store and walk through the covered parking structure on 11th and NE Multnomah St. There is a double white door next to Macy's glass doors. Come in through that double door into a long corridor. When you come to another set of double doors, this will allow you access into the mall. Take the elevator up to the third floor and walk toward Sears dept store. The training room is located in room 2214. *Please wear your OHSU name badge at the door so one of the UMG staff will allow you to come in to our training room. If in doubt, go to the front desk in Suite 2241.

Driving direction to class: If you drive from OHSU, come down on NE Multnomah toward the Cinema. At the street light after 13th and NE Multnomah St, make a left turn in front of Sears and drive up the ramp on the left hand side of the structure and come up to the third floor. All other entrances may be roped off during the morning hours before the stores open. There are covered and uncovered parking spaces outside the medical offices. When you walk into the mall entrance, walk toward the food court and the training room is #2214 on the left hand side. *Please wear your OHSU name badge at the door so one of the UMG staff will allow you to come in to our training room. If in doubt, go to the front desk in Suite 2241.
UHS – University Hospital South (on hill) # 19 on the campus map
This room is in the main OHSU hospital building, on the 14th floor. Take the main elevator bank (near the 9th floor registration desk) to the 14th floor. Exit the elevators and go left and then right.
CHH – Center for Health & Healing
From the Hill, take the Tram to CHH. Take the lobby elevators to the 12th floor. There is a long hallway on the south side of the 12th floor. Take this hallway until you see a short hallway on your left. Look for signs to direct you to CHH 12173.
SJH – Sam Jackson Hall (formerly OPC)
SJH is located across the pedestrian bridge from OHSU Hospital 9th floor. If you are facing the Admitting and Information desk on the 9th floor of OHSU Hospital, turn left and walk across the pedestrian bridge to SJH. Once in the building, you will see a café on your right. Walk through the building past Elevator A & B. Following the hallway to the left, you will see signs for Elevator C. Turn right past Elevator C. At the end of the hallway is room 1324. Walk through the doorway. Training rooms 1324 B and 1324 C are on your left.

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