Support: PDA Intellisync 5.5 Guide - Pocket PC

Things To Remember

Each user must have a separate copy of the Intellisync software – sharing a departmental copy is a violation of the license agreement. ITG has written a knowledgebase article about which version of Intellisync is required for various models of PDA:
http://itgknow/viewpage.aspx?key_id=2677

There no longer is an option to purchase a hard copy of the Intellisync media on campus. The user can download the software from Nokia’s Online Store:
http://www.sync.com/is_desktop_main.html ($69.95 at the time this was published)

Create a backup copy of your Intellisync download so that you do not need to pay for either the “Backup copy CD of your Order” or “Download Guarantee”)

After installing the Microsoft ActiveSync software to the PC (this software is available for free from www.microsoft.com), follow these instructions:
NOTE: Do not use ActiveSync to sync any GroupWise e-mail or PIM related features.

Installation Instructions

1. Connect your device to the computer and make sure it is recognized by ActiveSync.
2. Double-click on the Intellisync installer. Click Next past the opening page.
3. Change the radio button to “I accept the terms in the license agreement” and click Next.
4. Enter your name, organization, and choose whether you would like the program to be accessible to all users that log into this computer, or just the currently-authenticated user.
5. Keep the default location and click Next.
6. Select Custom. Click Next.
7. Click the arrow and choose “This feature will not be available.” For all program options except Novell GroupWise and Microsoft Windows Mobile. Click Next. The software will now install.
8. Click on Finish.

Configuration of GroupWise Syncing Instructions

1. After step 8 above, the software will ask for a serial number. Please enter the serial number that was emailed to you with your downloaded application.
2. Once the Intellisync Configuration appears, you can set your calendar and your tasks to sync with GroupWise. ITG does not recommend that you sync your Contacts [the field definitions are incompatible] or your Email.
3. Click in the check box of the first application to sync.
4. Click Choose and select GroupWise. A second box will pop up asking you to specify a user name and password. These fields are not optional [despite their saying so]. You must enter your GroupWise login name and password for Intellisync 5.5 to function. They are encrypted though and do not pose a security breach.
5. Do steps 2-3 for the other GroupWise applications you wish to sync.
6. Click Configure… and Advanced Settings… [lower-right side of main Intellisync window] to change settings.
7. Click on Field Mapping (lower-right side of Advanced window). Make sure all GroupWise fields that you want synced to your Palm are mapped. If not, follow the directions on the Field Mapping window to map or unmap fields.
   NOTE: If using an Intellisync version prior to 5.5, you will need to click the space between Location and Place to add a sync arrow to include this data.
8. Click OK twice to return to main Intellisync window.
9. Click OK when done.
10. Right-click the Intellisync icon near the computer clock and choose Sync Windows Mobile Device Now.
11. Depending on how you set up conflict resolution you may be prompted to ok udpates until the sync is completed.

To sync from now on...

Place the Windows Mobile device in the cradle and Right-click the Intellisync icon near the computer clock and choose Sync Windows Mobile Device Now.
NOTE: DO NOT USE PUSH SYNC. This can cause a loss of all your appointments from your GroupWise account.

Support

NOTE: If you are having difficulties getting your handheld to connect to your computer, call the ITG HelpDesk (4-2222) to schedule tech support.