NC Program: Duties and Requirements

NC Program Duties

Network Contact 1

The Network Contact 1 (NC 1) assignment will be reserved for NCs with little or no computing knowledge and whose administrator requires that they have the least possible involvement.

Responsibilities include:

• Single point of contact (SPOC) for submission of network projects and problems
• Coordination between ITG and their Department for completion of projects
• Other communications with ITG
• The NC 1 will attend the monthly NC meeting(s)
• Responsibilities at this level will not include any troubleshooting of problems
• These NC duties may fall within an existing position description as "other duties as assigned".

The Network Contact 2 (NC 2) responsibilities include all those listed for NC 1, as well as basic computer troubleshooting.

Responsibilities include:

• Basic computer troubleshooting
• Single point of contact (SPOC) for problems called into the ITG HelpDesk
• Maintenance and support of any Departmental Applications as outlined in the NC Responsibilities and Procedures Manual
• Basic knowledge of all Current Core Applications that are used by your department (See Benefits for information on discounted computer training).

NC Requirements

In order to become a Network Contact, the following conditions need to be met:

• One NC is allowed per 15-20 Users (this includes one backup NC)
• The designated NC needs to be a Permanent Employee of OHSU (Temporary Employees/Students are not eligible)
• Department’s computer systems are part of OHSU Network
• Required Training--See Required NC Training Chart below:

NC Classes: Required Training

Class Name	NC 1	NC 2
NC Orientation
Operating Systems1
Macintosh Basics
Beginning Windows 2000
Intermediate Windows 2000
GroupWise
NC Network Basics1
Macintosh
Understanding the OHSU Workstation
OHSU Core Service Applications2
Module 1 Only
Administrative Applications3
Clinical Applications3

1 - At least one of these classes must be completed, based on the support needs in the department. NC needs to demonstrate a basic knowledge of the operating system per the evaluation skills test.

2 - Core Services represent the current applications licensed to OHSU having network support. NC 2's can take Module 1 only at at a reduced rate. Additional modules are at listed price.

3 - These are required only if directly applicable to the department.

Please see our Schedule of Classes for class listings and signup information.