NC Program: Duties

Network Contact 1

The Network Contact 1 (NC 1) assignment will be reserved for NCs with little or no computing knowledge and whose administrator requires that they have the least possible involvement.

Responsibilities include:

• Single point of contact (SPOC) for submission of network projects and problems
• Coordination between ITG and their Department for completion of projects
• Other communications with ITG
• The NC 1 will attend the monthly NC meeting(s)
• Responsibilities at this level will not include any troubleshooting of problems
• These NC duties may fall within an existing position description as "other duties as assigned".

Network Contact 2

The Network Contact 2 (NC 2) responsibilities include all those listed for NC 1, as well as basic computer troubleshooting.

Responsibilities include:

• Basic computer troubleshooting
• Single point of contact (SPOC) for problems called into the ITG HelpDesk
• Maintenance and support of any Departmental Applications as outlined in the NC Responsibilities and Procedures Manual
• Basic knowledge of all Current Core Applications that are used by your department (See Benefits for information on discounted computer training).