Service Level Agreement

SCOPE OF SERVICE
EdComm will convert and/or duplicate multimedia data (from customer-provided product) from one format to another per the following chart:

EdComm Responsibilities
The following is what EdComm will provide to the customer for media conversion:

• Assign a conversion expert to process your request
• Convert multimedia content to requested output format
• Notification when process is completed and output ready for pickup
• Process completed within five (5) working days, most cases

Customer Responsibilities
The following is what the customer is expected to provide for media conversion services:

• Provide content in an original format noted above

Compliance with pertinent broadcasting policies (see departmental SLA), if applicable.